Customer Success & Logistics Analyst
Anduril
IT, Sales & Business Development, Operations, Customer Service
Dublin, Ireland
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
ABOUT THE TEAM
The Voyager team at Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specializes in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.
We are seeking a Customer Success & Logistics Analyst to join our Customer Success team in Dublin. The Customer Success & Logistics Analyst is responsible for managing order delivery execution within Salesforce. This role ensures accurate scheduling, shipment coordination, intercompany visibility, and revenue tracking from an order creation through delivery. The position acts as a liaison between Production, Logistics and Customer Service to ensure timely and accurate fulfilment and data accuracy. This role is ideal for someone with strong ERP experience with a keen interest in data analytics and strong attention detail ensuring speed and accuracy throughout the order fulfilment process.
Key Responsibilities
Order Scheduling & System Management
- Follow up with Production to schedule deliveries for new orders in salesforce
- Ensure accurate order status and delivery tracking in the system
- Maintain data related to shipment dates, quantities, and delivery status
Logistics Coordination
- Work closely with our logistics teams in Dublin and Herndon on shipments both intercompany and to customers
- Ensure delivery schedules are processed correctly in salesforce and aligned with target dates
- Support resolution of shipment discrepancies and highlight delays
- Maintain and update assets delivered
Communication and Visibility – Intercompany
- Provide clear visibility on delivery status including:
- Revenue shipped
- Open backlog
- Delivery timelines
- Attend meetings to proactively communicate regarding progress and risks
- Periodic reporting on status and backlog
- Act as backup for managing loan equipment inventory and process when required
- Coordinate with internal teams and customers on loan equipment availability, returns and tracking.
- Ensure and support system updates and documentation related to loans
Required Skills
- Strong working knowledge of Salesforce
- Strong coordination, collaboration and communication skills
- Attention to detail
- Familiarity with intercompany process within complex organisations
- Experience with reporting and planning tools, such as Power Query, SQL, Excel Pivot, and PowerBI.
Required Qualifications
- Bachelors Degree in supply chain, business or equivalent.
- Strong analytical skills with expertise in mathematical formulas, KPI implementation, and ratio calculations.
- Strong understanding of data modeling and relational databases.
- Ability to merge, clean, and transform data from multiple systems.
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:
Healthcare Benefits
- US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
- UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
- IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits
- Income Protection: Anduril covers life and disability insurance for all employees.
- Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
- Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
- Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
- Professional Development: Annual reimbursement for professional development
- Commuter Benefits: Company-funded commuter benefits based on your region.
- Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan
- US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
- UK & IE Roles: Pension plan with employer match.
- AUS Roles: Superannuation plan.
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Protecting Yourself from Recruitment Scams
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.
To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:
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No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
- Please always verify communications:
- Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an
@anduril.comaddress. - Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.
- Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an
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Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.
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What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.
Data Privacy
To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.